Frequently Asked Questions
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Yes. All of our items are authentic.
All items are double-authenticated in-house and by our trusted partners—Entrupy, Zeko’s, Real Authentication, or LegitGrails. Each comes with a complimentary Certificate of Authenticity.
In the unlikely event an item purchased from Vintage Girlfriend Luxury LLC is proven to be inauthentic in the form of a written statement by the principal brands, we shall offer a full money-back guarantee.
Read more about our authentication process here.
Each item is accompanied by detailed descriptions and high-quality images to give you a clear understanding of what to expect. Any notable flaws are noted under the Condition Details section of the listing. Please review all product information carefully, and Contact Us with any questions before purchasing.
Yes. All product photos on our website feature the actual item being offered for sale. We do not use stock images. Each listing is photographed in-house to accurately represent the item's current condition, details, and included accessories.
We’re always happy to help with any questions about our products. You can reach out to us directly, and if you’d like a closer look, we can arrange a video call to show you the item live.
We offer free UPS ground shipping on U.S. orders. Expedited routes are available at checkout with fees calculated based on the estimated weight and dimensions of the shipped item.
Shipping times vary depending on your location and the shipping method selected. Shipping within the United States typically takes 2-7 business days.
Signature delivery is strongly recommended for high-value orders.
All orders are dispatched 1-3 business days after they are placed. Most of our orders on their way within 24 hours.
Once your order is ready to ship, you will receive an email from us with the shipment tracking information.
We currently ship within the United States only.
Due to the unique and delicate nature of our merchandise, all sales are final. We encourage you to carefully review the product description, photos, measurements, condition details, and included accessories before placing your order. If you have any questions prior to purchasing, our customer service team is available Monday through Friday. You may also book a virtual appointment with us to view items live via video call.Items are eligible for return if:
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They have major defects or damages not disclosed in the original listing, or
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They are proven inauthentic, with a written statement, by the brand itself or an accredited third-party authenticator.
Return requests must:
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Be submitted within 7 days of receipt of the item (late requests will not be considered).
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Include the item in the same condition in which it was received, with the original security tag attached, protective materials in place, and all original accessories (e.g., straps, locks and keys, boxes, authenticity cards, dust bags, and any gifts with purchase).
We reserve the right to reject any return if:
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The security tag has been removed or tampered with, or
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The product shows signs of wear, use, or alteration from its original condition.
Thank you for your understanding!
We accept:
- Direct bank transfer to Vintage Girlfriend's bank account
- Major credit and debit cards (Visa, Mastercard, American Express, Discover, Diners Club, JCB)
- Apple Pay, Google Pay, Shop Pay, Amazon Pay
- PayPal